Need Help? ERA Support Desk

ERA supports the growing technology needs of the UCI research enterprise. The ERA Support Team is here to assist with all Kuali Research products, Cayuse S2S, NIH ERA Commons, Research.gov, Grants.gov, and other external proposal submission systems, and more. We also provide support for Office of Research reports and data analysis tools.

Click below to Open a ticket (powered by Kuali Build) which integrates with the campus central OIT Support portal, ServiceNow. Upon submission of the form, a ServiceNow ticket will be generated on your behalf and assigned to the ERA Team. You will receive an email from UCI Support [uci@service-now.com] where you may track progress on the issue and correspond with an ERA Team member assigned to your ticket. 

Service Level Agreement (SLA) | Frequently Asked Questions (FAQs)

Starting March 2025, all customer requests for support will be handled by ERA in OIT’s ServiceNow Portal.